Privacy Policy

Introduction

Healing Track ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at healingtrack.com.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

• Submit a contact form (name, email address, message content)
• Request we reach out to your organization (name, email, employer name, HR contact email, health plan name)
• Express interest in our early access program
• Opt in to receive updates about Healing Track
• Communicate with us via email

We do not collect health information, medical records, or sensitive personal data through this website.

Information Collected Automatically

When you visit our website, we automatically collect certain information through Google Analytics, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is used to analyze trends, administer the site, and improve user experience.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Reach out to employers and health plans on your behalf to introduce Healing Track
• Notify you when Healing Track becomes available through your organization
• Contact you about early access opportunities if you've expressed interest
• Send you updates about Healing Track if you've opted in
• Understand demand in aggregate to prioritize partnerships
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations

If you provide HR or benefits contact information, we may use it to reach out to your organization about offering Healing Track. If you submit anonymously (without your name), we will not identify you when contacting your organization.

Early Access Program

If you express interest in our early access program, we may contact you to participate in pre-launch testing of the Healing Track app. This is not a clinical trial—it's an opportunity to use the app early and provide feedback on features, usability, and your overall experience. Participation is voluntary, and you can opt out at any time by contacting us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can opt out of analytics tracking by clicking "Opt Out" on the cookie banner when you first visit our site, or by adjusting your browser settings to refuse cookies.

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous information about your visits. You can learn more about how Google uses your data at google.com/policies/privacy.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information if required by law or to protect our rights.

Data Retention

We retain personal information for up to five (5) years from the date of collection, or until you request deletion, whichever comes first. We may retain certain information longer if required by law or for legitimate business purposes.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of analytics tracking

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: